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Marketing Mojo with Stephanie Fierman

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Service Recovery

Oct 04 2019

The Experience Is The Thing

And now a rant on customer experience triggered by Brian Solis‘ book, X: The Experience When Business Meets Design (more on this later). I used to be a Birchbox subscriber. Twice, when the company’s sample boxes got me hooked on a product and I went to the website to purchase a full-sized version, the product was sold out, and I had […]

Written by Stephanie Fierman · Categorized: Brand, Internet Marketing, Reputation Management, Retail, Service Recovery

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